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Delivery throughout Europe

FAQ

frequently asked Questions 

PERFUMES

How long does delivery take? 

It depends on the shipping method you choose:

For standard shipping:
Delivery should be expected within 5 to 7 business days.
You should allow up to 3 days for the processing of your order and up to 4 additional business days for the receipt of your order.

For express shipping:
Delivery takes between 3 and 5 working days.
Parcel shipments are made on Tuesdays and Fridays.

Are international deliveries possible?

Yes, currently our deliveries are made throughout Europe. 

 

How to check the status of my order ?

Once your order is placed, processing your order may take up to 3 business days.
Your items are packaged and your order is shipped as quickly as possible.
We will inform you by email as soon as your order is shipped.

Visit the “Track my order” page and enter your tracking number to follow it in real time.

How do I get in touch with you?

Our customer service is dedicated to this.
Simply contact us via our contact page or schedule a phone call with a member of our team.

Is your website secure with my personal information?

Your personal information is absolutely secure.
We use SSL security to ensure that all your personal information is encrypted. We do not store your credit card details and they are only used once when you complete your order.
Your card details are directly deleted. 

How do I place an order on the site?

Simply find the product(s) you want, add them to the cart and press the "Order" button.
Then simply fill out your shipping and billing information and we will send your order within the time frame corresponding to the chosen shipping method.

Do you offer a quality guarantee for all products sold?

Obviously,
If you do not like the product or notice any damage to the product, please contact us directly.

Does the product have any adverse effects on the skin?

The list of all product ingredients is available in the description and on the packaging of each of them.
Remember to check whether the list of ingredients is suitable for your personal use before using any product.
Furthermore, follow the blog post: the perfect fragrance according to your skin type to get information on which type of perfect fragrance to wear depending on your skin type.

How to choose your product?

The Perfume Choice Guide tells you: how to find 
The complete and precise description of the products will allow you to identify with products according to your desires.

Is a refund possible if I don't like the product?

Go to our refund page which gives all the information on this subject.

ROLL-ON ESSENTIAL OILS

1. What is an essential oil roll-on?

  • A roll-on essential oil is a small bottle with a roller applicator, designed to apply essential oils in a targeted manner on the skin. This allows for precise, convenient, and quick application.

2. How to use an essential oil roll-on?

  • Just roll the ball on the skin at the desired spot, such as the wrists, temples, or neck. Roll-ons are often used for specific benefits such as relaxation, stress relief, or energy stimulation.

3. What essential oils are generally used in roll-ons?

  • Popular essential oils for roll-ons include lavender (for relaxation), peppermint (for clarity and stimulation), eucalyptus (for breathing), and tea tree (for its antiseptic properties).

4. Can essential oil roll-ons be used on the whole body?

  • In general, yes, but it is essential to follow the instructions and not to apply on mucous membranes, the eyes, or sensitive areas. Additionally, some essential oils can be irritating for sensitive skin.

5. Are roll-ons safe for pregnant women or children?

  • Some essential oils are not recommended during pregnancy or for young children. It is important to check the safety guidelines for each specific essential oil before using a roll-on.

6. How much essential oil does a roll-on contain?

  • The quantity varies, but most roll-ons contain about 10 ml of essential oil, which can last several weeks depending on the frequency of use.

7. Can I apply an essential oil roll-on directly to my skin without dilution?

  • Some essential oil roll-ons are already diluted in a carrier oil (such as jojoba or coconut oil) to avoid any irritation. If this is not the case, it is advisable to dilute essential oils before application.

8. Do essential oil roll-ons have side effects?

  • Although essential oils are natural, some can cause allergic reactions or irritation in some people. It is advisable to perform a skin tolerance test before using them regularly.

9. How do I store my essential oil roll-on?

  • Roll-ons should be stored in a cool, dark place to preserve the quality of the essential oils. Avoid exposing them to heat or direct sunlight.

10. Can I take my essential oil roll-on while traveling?

  • Yes, roll-ons are very convenient for traveling because they are compact and easy to carry. They are not subject to liquid restrictions on airplanes if the amount is less than 100 ml.

11. Are essential oil roll-ons effective for treating certain conditions?

  • Roll-ons are often used for wellness purposes such as relieving tension, improving sleep, alleviating stress, or reducing cold symptoms. However, they should not replace medical advice in case of severe symptoms.

12. How many times a day can I use an essential oil roll-on?

  • It depends on the oils used and the skin's tolerance. In general, it is recommended not to apply more than 2 to 3 times a day, but it is important to follow the specific instructions on the packaging.


For any other questions you have that are not covered in our FAQ, contact us and we will respond as soon as possible.

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